Venionaire Capital advises on six-figure investment in Salzburg-based start-up Sproof
The transaction team of Venionaire Capital is proud to announce the closing of another sizeable funding round.
The transaction team of Venionaire Capital is proud to announce the closing of another sizeable funding round.
In this article, you can find the checklist founders need to keep in mind day and night! This is useful for all startups, of course, but is most critical in the precarious early stages.
Success in entrepreneurship can be elusive. European startups, in particular, have fallen behind startup hubs across the pond like Silicon Valley or in various Asian cities like Tokyo and Seoul. However, the scales are starting to shift as European startup founders are beginning to drive up investments and support. Starting in 2019, European startups have earned over Beyond gaining financial investment capital, it will take resiliency, adaptability, and awareness on the part of the founder/s, who must also implement cost-effective ways to grow their startup.
Why funding after an accelerator program tells us more than anything?
Corporate Startup Engagement (CSE) is certainly a trend. We found out that more than half of all corporates in the Austrian Traded Index (ATX) are already collaborating in some form with startups (see Venionaire Survey on Corporate Startup Engagement, 2017). We see many new startup challenges emerging in all kinds of industries, calling for promising ideas, services or products. The goal is always to attract the best startups with a specific profile. The awards are ranging from simple publicity over close collaboration to direct investments. However, the underlying objectives of corporates are very different and should be taken into account when implementing a CSE strategy.
In this rather comprehensive article, we want to share our experience on how to find the right startup engagement models, which do fit your corporate objectives and match with available resources. This is based on our theoretical models as well as our practical experience as co-founders of “Innovation to Company”, which is Europe’s biggest Startup Challenge, helping startups to accelerate their business. Once a specific CSE program (note: most corporates use more than one channel to strategically interact with startups) has been selected and is about to become implemented, it’s important to design an offer which is likely to attract the right amount and quality of startups to work with.
The most successful startup programs in Europe have a clear set of principles. We believe at least five key values should be applied to every startup program:
Objectives behind startup challenges and any other startup program (e.g. open innovation, partnerships, preferred offerings, etc.), incubators, accelerators or corporate venture funds are very different. However, we wouldn’t recommend corporates to start such a program just for the sake of a good public image. Young entrepreneurs are normally well connected and word of mouth will run fast among them. In our daily work with corporates, we spent a lot of effort to carve out the motives and goals for launching a startup program. This is necessary, as the objectives are determining how and what kind of program is the best fitting one as we are going to explain below.
Every Corporate Startup Engagement initiative starts with its goals. In general, there are 4 major arguments for corporate startup engagement:
We usually start with the big picture of a holistic CSE landscape and challenge our clients which approaches they already have in place or where they have had specific learnings in the past. The graphic above illustrates the arguments for corporate startup engagement combined with the possible directions of single solutions. However, as they closely play together, most of the time it is hard to argue that a standalone solution will deliver all needs for all business units and strategic goals of the corporate. Therefore, most corporates implement a set of programs in order to cover all aspects. If corporate startup engagement is set up right, most startups will probably move within the holistic CSE landscape (hopping from one program to another). Over time, some programs will fit best at first and others will become more important as the positioning and development of a startup or the underlying market change.
[hubspot type=cta portal=5314519 id=bc2a7bcd-bcee-4a08-960b-b43a6cea4bfe]
It is important, that corporates examine different startup engagement possibilities in regard to their objectives. The following figure shows how you can cluster specific programs into different strategic approaches for corporate innovation.
Source: Venionaire Capital based on data from Harvard Business Review, 2002.
If you look at the different corporate startup engagement possibilities from the corporate objectives point of view, you can cluster specific programs into different strategic approaches as shown in Figure 2. You need different solutions, whether a corporation has a stronger emphasis on strategic or financial goals. However, the boundaries among the forms of engagement can be clearly set in theory, but in reality, they will often overlap. As conditions tend to change quickly in the startup world, the holistic approach to corporate startup engagement is a recipe for successful adjustments to the newly established conditions. This framework provides necessary agility for quick and efficient shifts.
We are always focused on a user-centric development when working with startups and also apply this approach to fine-tune specific solutions within a CSE Framework of a corporate. Venionaire’s CSE-Spider-Function (Figure 3), was developed to define strategic and operational dimensions and available resources.
We have identified strategic and operational dimensions which must be understood in relation to each other. The CSE spider function can visualize potential conflicting objectives. An obvious but recurring standard problem could be, that a corporate is not willing to invest enough financial and human resources (implementation effort) to a certain program, which naturally will not enable this program to deliver the strategic goals set by management. Visualizing this conflict enables a more transparent discussion and will eventually help you to get faster to a sound solution.
Strategic Dimensions
Operational Dimensions
These six dimensions are measured on a 1-10 scale and are depending on their layout, the model indicates which program is the best fitting one for a certain strategy (goal). The possibilities of adjusting the spider function are almost unlimited and it enables customization according to the needs of a user (business unit) or a specific problem, which is supposed to be targeted. The layout of this function visualizes different shapes whether the chosen overall objectives of a program lean more towards financial or strategic objectives.
Figure 4 shows possible levels of investment across 7 different CSE programs according to the level of innovation desired (scaling from incremental to disruptive).
In basic economics, we have learned that “there is no free lunch” and that the ability to take “risks correlates with potential returns and losses”. This basic theory is the foundation of chart Figure 4, which show the correlation between disruptive innovation and the willingness to invest. Low investment approaches will certainly help corporates to understand new technologies and services as well as learn about new approaches to existing problems – fostering a so-called “quick win” or “grassroots effect” among their employees – but it will not favor stronger financials, new market shares or winning against peers. If a corporate sets its yield on this level, it will have to accept the probability of failure among its investments and should most definitely hedge CSE efforts through a holistic approach.
Individual programs usually differ in terms of objectives, structure, and timeline. It is crucial to choose the right approach or model that will suit the objectives (goals) of a particular business unit or a number of units within the corporate.
*Generally single – depending on a budget and success may be applied as recurring.
Accelerator programs are a very popular model for corporate startup engagement. However, if you compare “accelerators” around the world, they often have nothing in common except the name. In fact, the term “accelerator” itself does not tell you anything – it’s really about what’s offered and delivered through the program. It is very important for corporates to understand that startups compare programs and make conscious decisions when it comes to applications. Top tier accelerators receive over 800 applications and only accept a handful of startups, therefore being accepted feels like winning a gold medal of entrepreneurship for the founder. To be recognized as a top accelerator, we highly recommend benchmarking startup programs with the following KPIs:
For non-equity programs, in particular, it makes sense to add specific KPIs such as generated “media value” or “recurring business relations”. Most corporates apply quantitative and quality driven KPIs (internally) in addition, as they normally have to proof to their management a positive cultural impact (e.g. a grassroots effect), higher productivity, shorter innovation cycles, saved the cost of innovation, or additional learnings stimulated. Startups may ask how a corporate measures the success of a certain program internally – don’t be afraid to answer this question. (see Value #2 “Be Transparent”).
One example how corporates may launch startup engagement activities without any risks and at low costs are startup challenges such as “Innovation to Company” (I2C). Together with the Vienna Chamber of Commerce as well as Maximilian Lammer and Martin Giesswein we are proud co-creators and mentors of this program. Venionaire is also the key partner when it comes to scouting and analyzing the startups.
I2C is designed as a non-equity, collaboration-focused, accelerator program, which has been ruling out prices. Besides cash, the biggest advantage for founders is to have one foot in the door of large corporate partners, which is likely to trigger significant business traction and will help them to gain market trust. Looking at the standard KPIs of I2C, we are proud of how this program has developed, but we are working hard to improve every year.
KPIs of Innovation to Company:
Programs such as Innovation to Company help startups to accelerate their business to the next level.
The ways of engagement with startups are various. Therefore, the design of the program should be carefully chosen, aligned with clearly set objectives and importantly, living up to the standards of pre-defined values. Constant communication, agility, and selection of the right partners are key to a good start for corporate startup engagement programs.
Although a division provides clear boundaries among the categories, it is important to have in mind, that the changes in objectives and overall conditions can easily blur the lines when configuring the right framework. One of the decisive success factors for CSE programs is applied flexibility and the understanding that all efforts are in some way an investment into short or long-term future. This is often a pain for large, complex systems such as corporates. Therefore, our holistic approach provided in this article can represent a form of a guideline in building winning programs.
Venionaire Capital is an experienced partner when it comes to developing or setting up corporate startup engagement programs. We would be happy to tell you more in person (please contact us here for any questions.)
Venionaire Capital asked in the Austrian Trade Index (ATX) listed companies about their corporate startup engagement with surprising results: Every second company already works with startups and about two-thirds of the companies regularly participate in innovation and startup challenges in order to find new business ideas. Corporates identified Artificial Intelligence (AI) as particularly important.
Collaboration between corporates and startups in Austria is in the forefront, as a recent survey of the consulting and investment company Venionaire Capital among the largest Austrian companies revealed. More than half of all surveyed companies have already worked together with startups. Especially innovation competitions, such as the annual “Innovation to Company” startup challenges developed in cooperation with the Vienna Chamber of Commerce, are particularly popular. With this great interest in startups, Austria follows an international trend.
[hubspot type=cta portal=5314519 id=bc2a7bcd-bcee-4a08-960b-b43a6cea4bfe]
As a study by the business school INSEAD and “500 startups” from the year 2016 shows, more than two-thirds of the international top 100 companies deal with this topic. Global players, however, are not only looking to work but also invest in startups. Austrian companies were still hesitant in the past regarding early stage investments, but changes are emerging.
A good proportion of the surveyed companies would like to invest in startups in selected cases, which is, for example, possible through a partnership with the European Super Angels Club. Companies are also thinking about their own accelerators and corporate venture funds: “Corporates do not shy away with their accelerator and innovation hub programs from working with partners from complementary industries, as it is the case with Talent Garden in Vienna. Regarding corporate venture funds, openness depends very much on the extent of the strategic orientation of the corporate”, explains Berthold Baurek-Karlic, founder and CEO of Venionaire Capital. Our survey shows, that all companies, which have already worked with startups, want to intensify their startup activities. Companies with no startup engagement yet, see it as a potential part of their 2017 digitization campaign.
The motivation for working with startups coincides with the global study from INSEAD and 500 start-ups: Established companies expect from a corporate startup engagement (1) more innovative ideas, (2) fewer innovation costs, (3) the possibility to test new products, and (4) mitigate the threats of new digital business models. Austrian corporates show a high interest in Artificial Intelligence as well as in big data and Industry 4.0 ( digitization of machines, infrastructure and buildings).
The Austrian startup ecosystem is like a snowball – once moved, it now gains quickly more substance and speed, says Baurek-Karlic: “The on-going professionalization of the startup teams brings a new interest of investors and corporates, whose interest encourages new founders, who in turn attract new players on the market. Especially in our advisory activities for the “Innovation to Company” startup challenge and other projects with companies such as A1, AccorHotels, Microsoft Austria, New Frontier Group, Austrian Post, Raiffeisen, Uniqa or Verbund, show us, that startups getting more and more attention. These potentials should be leveraged at a pan-European level, which is why we were involved from the very beginning with Talent Garden in Vienna and the founding of the European Super Angels Club.”
“i-volution” – Europe’s path becoming a global innovation leader was the overall topic of the 14. IT- & Beratertag in the Vienna Hofburg. Raiffeisen Digital Banking & Innovation used the opportunity to present innovative startups on stage. Our CEO Berthold Baurek-Karlic provided an intro to the topic, explaining why Corporate Startup Engagement (CSE) is gaining awareness in Austria and Europe. The main reason being the fourth industrial revolution, which brings us highly automated processes and a further expansion of digital technology. This development is pushed forward through broadband access, almost unlimited memory capacity, object-oriented coding, unified modelling language, and quantum computing. These technologies make it easier and cheaper for new players to launch a business and challenge established companies. One strategy for corporates to encounter this development is by working closely with startups and therefore gaining access to innovation and new business opportunities.
[hubspot type=cta portal=5314519 id=bc2a7bcd-bcee-4a08-960b-b43a6cea4bfe]
So which are the promising startups in Austria?
Paying with bar code – #Tyrolean #fintech @bluecodeapp presenting its paying solutions. pic.twitter.com/anofTt4oBZ
— Venionaire (@Venionaire) November 17, 2016
First, Blue Code presented their pan-European mobile payment scheme. It is based on blue codes, which are generated and displayed on mobile phones and can be easily scanned by the merchant. With this solution the banks stay in control of their customer data and merchants can integrate the solution in their customer relations programs. You can use Blue Code already in several stores such as Billa, Bipa, Hervis, Spar, Unimarkt and much more.
https://twitter.com/Venionaire/status/799223366074986496
Cashpresso is the winner of the RZB “Innovation to Company” Startup Challenge. Co-Founder Daniel Strieder explained how they offer costumers an easy access to loans. You can read more about this startup here.
Stefan Kjaer from @purchasedAT promises his costumers “a shitload of money” by offering an infrastructure for selling digital goods. pic.twitter.com/CvR7QpH1I5
— Venionaire (@Venionaire) November 17, 2016
The idea of purchased.at is to enable easy and cost efficient integration of professional payment methods for online shops specialized on digital goods. The big advantage of this startup is that it is a spin-off of the IT & payment service provider IXOLIT. The company has a lot of experience concerning payment methods integration into web shops on a global scale, helping companies to save “a shitload of money”, as IXOLIT COO Stefan Kajer emphasized. Read more about purchased.at here.
Great presentation from @mikeseeh about @yodeltalk – the smartest telephone number on the planet, accepting and delegating calls through #AI pic.twitter.com/Cds8k9Xbd3
— Venionaire (@Venionaire) November 17, 2016
Yodel got especially good feedback from the audience. The company – founded in Austria and London – offers an artificial intelligence business phone assistant, which can answer and process customers calls, helping companies to save time and efforts.
Good example how vivid startup ecosystem pushes innovation: First clients of #chillbill were other startups. #beratertag2016
— Venionaire (@Venionaire) November 17, 2016
Chillbill is a young Austrian Startup, which offers automated management, storage and processing of invoices.
. @Matthias_Wolf from @firstbird about the war for talents and how their software helps to find the best employees. #beratertag2016 pic.twitter.com/T3rSqR7WoZ
— Venionaire (@Venionaire) November 17, 2016
Firstbird is going to change the way you recruit employees. They see the most natural and efficient way to connecting people with jobs through personal relationships and built a cloud-based employee referral platform for teams and corporations that makes recruiting easy and more effective.
Finding new hot leads: #startup frux helps companies to reach this goal through #bigdata #beratertag2016
— Venionaire (@Venionaire) November 17, 2016
Last but not least, FRUX presented its solution: a way in which companies can get more hot leads. The startup already won the CA Technologies Startup Challenge.
We think these startups are great examples of the high quality we have and how corporates can profit from starting their own Corporate Startup Engagement (CSE) Program. For more details about CSE check out the presentation from Berthold Baurek-Karlic or contact us. We are more than happy to help!
It is not possible to not communicate – everything we do (or better said everything we are not doing) is a message to another person. Especially in B2B, communication is a vital aspect to a long lasting and successful customer relationship. We are living in an age where communication is instant – let it be via phone or messaging. Additionally, competitive companies do not only strive for a USP that offers a product’s superior quality or it’s competitive price offering. Look at Amazon, Apple or Tesla. They put a lot of effort into making you an enthusiastic customer. Their USP is the superior customer service that fosters loyalty. This means that customer communication is urgent and simultaneously important, thus a topic that should be stressed and talked about!
Firstly, we know that direct customer communication is inevitable to satisfy your customers. So looking into the tech world, where do we stand and where are we heading? Actually, there is a lot going on in that kind of field. You may already have heard of “bots” – short for robot. Fundamentally, they are software responding to an action. Siri for instance is a bot for the iPhone and Cortana for Windows 10. Both cases are serving as personal assistant.
Bots exist for a while now (the first bot ELIZA was built in the 1960s) but they have gotten increased attention since the Facebook Conference F8 past spring. They announced that they are introducing chat bots to their messaging service. Those “chatbots” react to what you write to them. They are already pretty usable, you can ask them when your flight leaves, what restaurant is located near you (Mica, the hipster cat bot), or help you with decisions (Swelly from swell.wtf). But this is only the beginning. For now, most chatbots only react to certain keywords but they soon will work based on machine learning. This will then introduce the era of artificial intelligence (AI) where bots understand language and not only react to specific commands. Plus, they learn from previous conversations thus getting smarter over time (just like a human being 😉 ). And this is where it gets interesting: those chat bots will be a game changer in customer communication. They could easily handle customer support requests. They would be the first instance a customer connects to: let them change their order from Amazon, make money transfers or book a flight.
But then we have to step back for a moment and realize what customer support is all about – customer retention! And you will not be competitive with only having bots that communicate with your customers. So what are we missing here?
We now know that the first interaction with a customer will be via bots. So general requests are easily processed without the need of a human. AI will enhance this kind of “automated” communication but at one point a customer wants to speak with a real person. Maybe the customer wants to get personal advice or they need a human being understanding the problem the customer is facing. Or let’s face it, explaining something with our voice is just easier than writing everything you want to say.
Taking note of what I’ve said in the beginning, namely that you need to be available for your customer 24/7, we need to find a solution apart from bots or AI. Your team needs to directly communicate with customers at one point. And I’m not speaking of (impersonal) emails. Voice communication is the most direct and honest channel. Yet answering the phone concludes to often being stressful, disruptive and presumptuous. Let this sink in for a while: Millennials (also known as Generation Y) are now ubiquitous in modern businesses. And they do not like answering the phone. So what to do? Apart from bots, there are various businesses investing in innovative digital communication solutions. The Cisco’s and Microsoft’s are working on this, but especially startups are focusing on this market potential. YodelTalk for instance is rethinking the predominant way of voice communication: the startup changes the character of a call. Their digital assistant gives insight on the caller, analyzes what to do with the call and routes it to a person or business application, thus structuring and managing the voice communication workflow.
Taking into consideration that we are a fast changing and adapting society we know where organizational structures are heading to: remote teams that are connected all over the world. You can stretch the word “remote” intensively: This does not mean that everyone works from home sitting on their couch. Managers are fundamentally working remotely. They are constantly traveling or getting to the next meeting. And how often are field sales people in the office? You already know the answer. Also, 9-to-5 jobs are dying. And who can nowadays truly say that they are not checking mails while being on vacation? Trends are showing that “workation” (merging your vacation time with work time) is getting more and more popular.
So what do I want to say with this? We need to rethink how people within an organization work together. This is an essential aspect to be more efficient and productive – otherwise your organization will not be competitive! The aspect of working remotely and simultaneously ensuring high quality of customer communication is difficult to solve. But there are already several solutions on the market. Slack, HipChat as well as the Austrian startup Grape are chat messaging services that solve the communication problem for distributed teams. Those platforms are rapidly growing in numbers but also in (intelligent) functionalities (Grape for instance is already working on integrating business intelligence) indicating that they will be the foundation of business communication – let it be internal or external!
In conclusion I want to stress the fact that business communication will indeed change. And this is something that affects all of us – managers, founders, investors, teams of all sorts and the customer support industry. The big corporates are heavily investing into R&D for communication solutions so this alone tells us that there is still a lot to come! And I’m sure we will see the first big results in no time!
Nina Hödlmayr is part of the founding team of YodelTalk and responsible for Marketing and Customer Success activities. Her special focus is on communication trends including VoIP and chatbots. She holds a Bachelor’s Degree in International Business with focus on International Marketing and Communications from the Vienna University of Economics and Business. Before joining YodelTalk she lived and worked all over the world including the USA, Turkey, Spain and Indonesia.
Disclaimer: Venionaire Capital CEO Berthold Baurek-Karlic is in the Advisory Board of YodelTalk.
Our CEO Berthold Baurek-Karlic analyzed the coworking landscape in Austria and Europe for “Der Brutkasten”, the Austrian Startup and Innovation Platform. Here is compromised what he had to say:
[vc_cta h2=”Full article in German on Brutkasten.” txt_align=”center” color=”black” add_button=”bottom” btn_title=”Read Now” btn_color=”green” btn_align=”center” btn_link=”url:https%3A%2F%2Fbit.ly%2F2amvWMS||target:%20_blank” btn_add_icon=”true” btn_custom_onclick=”true”]
Babenbergerstraße 9/12,
A-1010 Vienna, Austria (EU)
office@venionaire.com
1355 Market St. #488
San Francisco CA 94103
sfo@venionaire.com
122 East 37th Street
First Floor
New York, NY 10016
nyc@venionaire.com
Gable House, 239 Regents Park Road
London N3 3LF
office@venionaire.com
9A rue Gabriel Lippmann
5365 Munsbach
office@venionaire.com
Venionaire Capital exclusively invests through the European Super Angels Club, for more information and application please go to the website. We do not accept direct investment proposals via this website.